All patients have the right to quality care. Lima Memorial Hospital provides fair, considerate treatment regardless of age, sex, race, creed, national origin, or any form of handicap. Personal dignity is respected at all times.
If you have any concerns about patient care or safety, please contact the Patient Advocacy hotline at 419-228-3335, Ext. 5170. If your issues cannot be resolved by the hospital, you may contact The Joint Commission (TJC) or the Ohio Department of Health. For information regarding how to file a complaint with The Joint Commission, email firstname.lastname@example.org. You may also contact the Ohio Department of Health at HCComplaints@odh.ohio.gov or call 800-342-0553.
All patients have the right to every consideration of privacy concerning their medical care. This includes strict confidence about patient condition, treatment and medical records, and the opportunity to talk privately with medical personnel, clergy, visitors, and others.
Patients have the right to be informed of their medical treatment, including test procedures, and are encouraged to actively seek information about their condition. Patients have the right to be informed of alternative treatments and to choose among the alternatives, including the right to refuse treatment.
Patients have the right to refuse treatment to the extent permitted by Ohio and federal laws and to be informed of the medical consequences of their actions. All patients are responsible for their own action if they refuse treatment, do not follow the doctor’s recommendations or leave Lima Memorial Hospital against medical advice.
All patients have the right to know the rules and regulations that apply to patient care and conduct and are responsible for following those rules and regulations.
Patients have the right to examine and receive an explanation of their bill, regardless of the source of payment. Patients have the responsibility to provide information necessary for claim processing and to be prompt in payment of their bills.
You and your visitors are responsible for respecting the rights of other patients by assisting in the control of noise, by following the non-smoking policy of the hospital and following the visitation guidelines.
We are committed to providing quality care. If at any time you feel your rights as a patient have been violated or have questions regarding an ethical issue, please notify the department of administration at 419-226-5050 or Social Services at 419-226-5065.