Patient Rights and Responsibilities
Our pledge is to provide you with the highest quality of care in a family-centered atmosphere. Our healthcare team is here to make sure you are well cared for, safe and comfortable.
Lima Memorial Health System values the basic rights of human beings for independence of expression, decision, action and concern for personal dignity and human relationships.
Lima Memorial Hospital provides fair, considerate treatment regardless of age, sex, race, creed, national origin, or any form of handicap.
If you have any concerns about patient care or safety, please contact the Patient Advocacy hotline at 419-228-3335, Ext. 5170. If your issues cannot be resolved by the hospital, you may contact The Joint Commission (TJC) or the Ohio Department of Health. For information regarding how to file a complaint with The Joint Commission, email patientsafetyreport@jointcommission.org. You may also contact the Ohio Department of Health at HCComplaints@odh.ohio.gov or call 800-342-0553.
Privacy and Confidentiality
All patients have the right to every consideration of privacy concerning their medical care. This includes strict confidence about patient condition, treatment and medical records, and the opportunity to talk privately with medical personnel, clergy, visitors, and others.
Information
Patients have the right to be informed of their medical treatment, including test procedures, and are encouraged to actively seek information about their condition. Patients have the right to be informed of alternative treatments and to choose among the alternatives, including the right to refuse treatment.
Refusal of Treatment
Patients have the right to refuse treatment to the extent permitted by Ohio and federal laws and to be informed of the medical consequences of their actions. All patients are responsible for their own action if they refuse treatment, do not follow the doctor’s recommendations or leave Lima Memorial Hospital against medical advice.
Rules and Regulations
All patients have the right to know the rules and regulations that apply to patient care and conduct and are responsible for following those rules and regulations.
Weapons
For the safety and security of all patients and staff, no weapons are permitted on the premises. Exceptions may apply for law enforcement and security personnel.
No Smoking / Tobacco Use / Illicit Substances / Alcohol / Marijuana / Vaping
Lima Memorial observes a campus-wide policy for all patients, visitors and associates which prohibits all smoking, alcohol, tobacco and illicit substance use of any kind on all Lima Memorial owned and or leased locations / premises. This includes our lawns, walkways and parking lots and any other grounds. The use of electronic cigarettes and other smoking devices is also prohibited.
Payment for Care
Patients have the right to examine and receive an explanation of their bill, regardless of the source of payment. Patients have the responsibility to provide information necessary for claim processing and to be prompt in payment of their bills.
Respect and Consideration
You and your visitors are responsible for respecting the rights of other patients by following the visitation guidelines.
We are committed to providing quality care. If at any time you feel your rights as a patient have been violated or have questions regarding an ethical issue, please notify the department of administration at 419-226-5050 or Social Services at 419-226-5065.
Choices Living Well at the End of Life
Patient Resources
