Access to Care
All patients have the right to quality care. Lima Memorial
Hospital provides fair, considerate treatment regardless of age,
sex, race, creed, national origin or any form of handicap. Personal
dignity is respected at all times.
If you have any concerns about patient care or safety, please
contact the Patient Advocacy hotline at(419)
228-3335 Ext. 5170. If your issues cannot be
resolved by the hospital, you may contact The Joint Commission
(TJC). For information regarding how to file a
complaint with The Joint Commission, call (800)
994-6610 or e-mail complaints to firstname.lastname@example.org. You
may also call the Ohio Department of Health
Privacy and Confidentiality
All patients have the right to every consideration of privacy
concerning their medical care. This includes strict confidence
about patient condition, treatment and medical records, and the
opportunity to talk privately with medical personnel, clergy,
visitors and others.
Patients have the right to be informed of their medical
treatment, including test procedures, and are encouraged to
actively seek information about their condition. Patients have the
right to be informed of alternative treatments and to choose among
the alternatives, including the right to refuse treatment.
Refusal of Treatment
Patients have the right to refuse treatment to the extent
permitted by Ohio and Federal laws and to be informed of the
medical consequences of their actions. All patients are responsible
for their own action if they refuse treatment, do not follow the
doctor's recommendations or leave Lima Memorial Hospital against
Rules and Regulations
All patients have the right to know the rules and regulations
that apply to patient care and conduct and are responsible for
following those rules and regulations.
Payment for Care
Patients have the right to examine and receive an explanation of
their bill, regardless of the source of payment. Patients have the
responsibility to provide information necessary for claim
processing and to be prompt in payment of their bills.
Respect and Consideration
You and your visitors are responsible for respecting the rights
of other patients by assisting in the control of noise, by
following the non-smoking policy of the hospital and following the
We are committed to providing quality care. If at any time you
feel your rights as a patient have been violated, or have questions
regarding an ethical issue, please notify the department of
administration at (419) 226-5050 or Social Services
at (419) 226-5065.