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eHealth FAQs

Lima Memorial eHealth

eHealth FAQs

WHAT IS LIMA MEMORIAL eHEALTH?
Lima Memorial eHealth is an online healthcare tool that allows patients to conveniently access their health information.

HOW SECURE IS MY HEALTH INFORMATION?
Lima Memorial eHealth is provided through a secure website that uses encryption to keep unauthorized persons from reading communications, information or attachments. Secure messages and information can only be accessed by someone who knows the correct login and password to Lima Memorial eHealth.

IS LIMA MEMORIAL eHEALTH AVAILABLE FOR ALL PATIENTS?
Lima Memorial eHealth offers accounts to those who have had an inpatient or emergency department stay at Lima Memorial Hospital or are patients of Lima Memorial Physicians or Heart Institute of Northwest Ohio. Separate accounts will be available through Lima Memorial eHealth. If patients have multiple accounts, those accounts can easily be linked.

Due to State privacy laws, Lima Memorial eHealth is not available for patients age 13-17. To the extent permitted by law, health record information for patients age 13-17 can be obtained from the LMHS Medical Record Department or the patient's physician office.

IS THERE A FEE ASSOCIATED WITH USING LIMA MEMORIAL eHEALTH?
Lima Memorial eHealth is a free service provided by Lima Memorial Health System to those who have had an inpatient or emergency department stay or are patients of Lima Memorial Physicians or Heart Institute of Northwest Ohio.

DO I NEED TO HAVE AN E-MAIL ACCOUNT TO USE LIMA MEMORIAL eHEALTH?
Yes, a valid e-mail address is required to set up a Lima Memorial eHealth account. The patient or the patient’s power of attorney needs to have a private e-mail account for this service.

E-mail address will only be used for Lima Memorial eHealth. Account holders will not receive solicitation or unauthorized communication from Lima Memorial Health System.

WHAT SERVICES WILL BE AVAILABLE ON LIMA MEMORIAL eHEALTH?
Patients with Lima Memorial Hospital accounts will have the ability to view, download and share information about their hospital admission.

Patients with Lima Memorial Physicians or Heart Institute of Northwest Ohio accounts will have the ability to request appointments and medication refills, and receive lab results, education materials and appointment reminders, as well as view personal health records.

HOW DO I LOG INTO LIMA MEMORIAL eHEALTH?
Once you’ve registered and activated the Lima Memorial eHealth account from the e-mail invitation, you can access it from our website at limamemorial.org. If you have multiple Lima Memorial eHealth accounts, the accounts can be linked for easy access.

IS IT POSSIBLE FOR MY FAMILY TO HAVE ONE LIMA MEMORIAL eHEALTH ACCOUNT?
Each member of your family must have an individual Lima Memorial eHealth account. Family members may choose to link their Lima Memorial eHealth accounts if both parties agree.

I THINK MY LIMA MEMORIAL eHEALTH ACCOUNT HAS BEEN COMPROMISED. WHAT SHOULD I DO?
If you feel as though someone else has accessed your account, you should immediately go to Lima Memorial eHealth and change your password.

I FORGOT MY PASSWORD, WHAT DO I DO?
Simply go to the Lima Memorial eHealth login page and click on “Can’t Access Account.” Choose the option “Forgot Password.” You’ll then be prompted to enter the username listed for your Lima Memorial eHealth account. A password recovery e-mail will be sent to your e-mail.

If you’re having difficulty using Lima Memorial eHealth, we’re happy to help.
Simply call 419-228-3335 or e-mail us at ehealth@limamemorial.org.

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